Privacy Notice

Date Last Updated: September 20, 2023

Introduction

CIMCO Probing respects your privacy and is committed to protecting your personal data. This policy statement informs you of how we collect, use, store, and share your personal data, and what rights you have under the General Data Protection Regulation (GDPR).

What data we collect and why

We collect a limited amount of personal data when you interact with our website, sales and support services. Personal data is any information that can be used to identify you or that we can link to you. The types of personal data we collect depend on the context of your interactions with us and the choices you make. We may collect the following categories of personal data:

Website and Cookies (public)
Google Analytics. We use Google Analytics to track and analyze how visitors use our website, such as which pages they visit, how long they stay, and what actions they take. Google Analytics uses cookies to store a unique identifier on your device that helps us recognize your device when you return to our website. You can consent or decline to the use of cookies when you visit our website. You can also delete or disable cookies in your browser settings at any time.

Contact form. We store your contact information to be able to respond to requests you make on our website.

Support and ticket systems
Internal systems for resellers and customers only, for requesting support or reporting issues related to our products and services. We store your login and contact information (username, email, company name, etc.) to process your support requests and to communicate with you about them. We may also collect other information that you provide us when you submit a support request or report an issue, such as details about the problem, screenshots, logs, or other relevant data.

Email
If you contact us by email for any reason, we store your email address and any other information that you provide us in the email (such as your name, phone number, company name) to respond to your inquiry and to communicate with you about our products and services.

Financial systems
Internal systems that we use for managing orders and finances. We store your business and contact information (name, email, phone number, address, company name, payment information) to process your orders, issue invoices or receipts, comply with tax or accounting obligations, and communicate with you about them.

How we use data

We use your personal data for the following purposes:

To provide you with our products and services
We use your personal data to deliver the products and services that you request or purchase from us, such as software downloads, online orders, support requests, or newsletters.

To communicate with you
We use your personal data to send you important notices about our products and services, such as updates, changes, or security alerts. We also use your personal data to respond to your inquiries, feedback, or complaints. We may also use your personal data to send you marketing communications, such as news, offers, or tips, if you have consented to receive them or if we have a legitimate interest in doing so.

To comply with legal or regulatory obligations
We use your personal data to comply with any laws or regulations that apply to us, such as tax or accounting requirements, or to cooperate with any authorities or courts that request or order us to disclose your personal data.

Links to websites and third-party services

Our website, social media, software and services may include links to other websites, social media networks or third-party services. CIMCO Probing is not responsible for the companies and/or individuals it links to and a link does not automatically mean we endorse them. We encourage you to read the Privacy Policies of each and every website, social media network and application that you interact with. This Privacy Policy does not apply to any external website or service that we are not responsible for.

How we protect and store data

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Using secure servers and firewalls to prevent unauthorized access
• Limiting access to your personal data to only those employees, resellers, vendors, or service providers who need it to perform their duties and who are bound by confidentiality agreements
• Training our staff on data protection and security best practices

Data we might share

CIMCO Probing resellers
In order to deliver our software and services, we rely on our network of Authorized CIMCO Probing Resellers who act as data processors on our behalf. Resellers help us with tasks such as handling orders and providing support. We only share your personal data with resellers who have a contractual obligation to process your personal data in accordance with our instructions and the GDPR.

Third-party vendors and service providers
In order to deliver our software and services, we rely on a number of different vendors and service providers who act as data processors on our behalf. Vendors and service providers help us with tasks such as processing payments, sending emails, providing support, or analyzing data. We only share your personal data with vendors and service providers who have a contractual obligation to process your personal data in accordance with our instructions and the GDPR.

Some of our service providers include:

Google (https://policies.google.com/privacy)
Amazon AWS (https://aws.amazon.com/privacy/)
Zendesk (https://www.zendesk.com/company/agreements-and-terms/privacy-notice/)
Mailchimp (https://mailchimp.com/legal/)

Disclosure for law enforcement and legal requirements

We will disclose your information in response to law, legal process, litigation, or requests from public and governmental authorities both in and outside your country of residence. We may also disclose your information if we determine that it’s necessary to enforce our terms and conditions or to protect our operations, users or user experience.

Change of control
In the event of a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, we may transfer any and all information we collect (including personally identifiable information) to the relevant third-party as permitted by law and/or contract. We will direct the transferee to use the information in a manner that is consistent with this Privacy Policy.

How long we keep information
We keep your personal data for as long as it is needed to fulfill our commitments to you, or to adhere to legal or regulatory requirements. The retention period of your personal data depends on the context and purpose of the processing. We may also keep some of your personal data if we have a legitimate interest in doing so, such as for legal claims or disputes. When your personal data is no longer required, we will either erase it, anonymise it, or aggregate it with other data. If we are unable to do this immediately (for example, because your personal data is stored in backup archives), we will securely store your personal data and isolate it from any further processing until erasure is possible.

Your rights as an individual based in the EU

Under the GDPR, you have certain rights regarding your personal data that we process. Your rights include:

The right to access
You have the right to request a copy of the personal data that we hold about you.

The right to rectification
You have the right to request that we correct any inaccurate or incomplete personal data that we hold about you.

The right to erasure
You have the right to request that we delete any personal data that we hold about you, unless we have a legal obligation or a legitimate interest to keep it.

The right to restriction
You have the right to request that we limit the processing of your personal data in certain circumstances, such as if you contest its accuracy or object to its processing.

The right to data portability
You have the right to request that we transfer your personal data that you have provided us with to another organization or directly to you in a structured, commonly used, and machine-readable format.

The right to object
You have the right to object to the processing of your personal data based on our legitimate interests or for direct marketing purposes.

The right not to be subject to automated decision-making
You have the right not to be subject to a decision based solely on automated processing of your personal data.

The right to withdraw consent
If you have given us consent for the processing of your personal data, you have the right to withdraw it at any time.

If you want to exercise any of these rights, please contact us using the contact details below. We will respond to your request within one month. We may ask you for proof of identity before fulfilling your request.

Please note that limiting our use of your personal data or having it deleted may prevent you from using our software and services. It also makes it difficult for us to refer to previous correspondences. Please also note that it may be necessary to retain certain records for legal and accounting purposes.

Changes to this privacy policy

This Privacy Notice will be updated from time to time and without prior notice. If significant changes are made, we will notify of this through one or more of our communication channels such as website, email, and social media.

Further information

This Privacy Policy is governed by Danish law.

If you have any questions or concerns about this Privacy Notice or how we handle your personal data – or you wish to exercise your rights, please contact us by emailing [email protected] or in writing to:

CIMCO Probing
Vermundsgade 38A, 3
2100 Copenhagen
Denmark

For general questions, please contact us here.